Outage
Our servers skrbl & teamskrbl were down from around 11.30 PM last night to about 8.10 AM this morning. My apologies to users.
The outage was at my ISP CI-Host (www.cihost.com) and apparently caused by a broken access cable that brought down their data center. I thought hosting providers were supposed to plan for these kind of contingencies by having multiple access points, aren't they? 8 hour outages are ridiculous, & I will investigate more and also look for alternative co-lo providers (suggestions welcome).
Once again dear users, please pardon us for the inconvenience.
skrbl on.
The outage was at my ISP CI-Host (www.cihost.com) and apparently caused by a broken access cable that brought down their data center. I thought hosting providers were supposed to plan for these kind of contingencies by having multiple access points, aren't they? 8 hour outages are ridiculous, & I will investigate more and also look for alternative co-lo providers (suggestions welcome).
Once again dear users, please pardon us for the inconvenience.
skrbl on.
posted by rashid at
6:17 AM
2 Comments:
I have several domains hosted by CIHOST that were down during the period you mention. I called CIHOST and heard the same thing you did. To confirm that report, I Googled extensively, but can find no news about a cut cable in the Dallas-Ft.Worth area, no mention of internet service being down for that extensive period of time. Do you know of any other source that can confirm the report from CIHost?
CIHost has promised a postmortem report I am still waiting on. However I can confirm that during the outage tracert showed the break to be on a 'rr 4gig backbone' - so the problem does seem to be due to the Time Warner network.
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